High-Scale Sales & Customer Support CRM Platform
Client
Globex Financial Services
Industry
Financial Services & Fintech
Services
Custom Software
Primary Impact
65% faster query resolution
⚠️ Business Challenge & Bottlenecks
Disconnected lead channels, high lead drop rates, and slow query resolution across 50,000+ monthly user inquiries.
💡 The Engineering Solution
Designed and deployed a multi-tenant cloud CRM with AI lead scoring, automated agent assignment, and WhatsApp Business API integration.
Key Features Implemented:
- Lead scoring engine
- Instant chat & ticket routing
- WhatsApp notification gateway
- SLA tracking dashboard
Technology Stack:
Node.js
Vue.js
MySQL
WebSockets
Docker
📈 Measurable Results & ROI
✓ Verified Result
65% faster query resolution
✓ Verified Result
2.5x increase in sales conversion rates
✓ Verified Result
100% SLA compliance
Want Similar Results for Your Business?
Consult with SomSkillTech’s enterprise software architects to plan your custom solution.
Get Free Quote & Architecture Roadmap